Shipping policy

Thank you for shopping at Stones & Bones (stonesandbones.ca). We take great care in packaging and shipping every order to ensure your fossils, minerals, and collectibles arrive safely.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders are processed Monday through Friday, excluding Canadian holidays.

During sales, holidays, or high-volume periods, processing times may be slightly longer. Customers will be notified of any significant delays. �

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Shipping Methods

We ship using trusted carriers, including:

Canada Post

UPS

FedEx

Purolator

The shipping carrier is selected based on your location, package size, and the best available service.

Shipping Rates

Shipping costs are calculated at checkout based on:

Package weight and dimensions

Shipping destination

Selected shipping service

Any free shipping promotions will be clearly displayed on our website when available.

Delivery Estimates

Estimated delivery times after shipment:

Canada: 2–8 business days

United States: 5–10 business days

International: 7–30 business days

Please note these are estimates only. Delivery times may vary due to customs processing, weather, carrier delays, or other circumstances beyond our control. �

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Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information (when available).

International Orders

International customers are responsible for any applicable:

Customs duties

Import taxes

VAT

Brokerage fees

These charges are determined by your country's customs authorities and are not included in the purchase price or shipping charges.

Fossil and Mineral Shipping

Many of our specimens are unique and irreplaceable. Every item is carefully wrapped using protective materials to minimize the risk of damage during transit.

Some larger or particularly fragile specimens may require custom packaging, which could slightly increase processing time.

Lost, Stolen, or Damaged Packages

If your order arrives damaged:

Include photographs of the packaging and damaged item.

We will work with the shipping carrier to resolve the issue and determine the appropriate solution.

Stones & Bones is not responsible for packages that are marked as delivered by the carrier but are lost or stolen after delivery.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered:

Please contact us immediately.

If the order has not shipped, we will gladly update the address.

If the order has already shipped, additional shipping charges may apply if the package is returned and needs to be resent.

Signature Requirements

For high-value specimens, we may require an adult signature upon delivery to protect your purchase.

Shipping Restrictions

Some fossils, minerals, or other specimens may be subject to import restrictions depending on your country's laws. It is the buyer's responsibility to ensure the purchased items can legally be imported into their country.

Questions?

If you have any questions regarding shipping, please contact us before placing your order.